About Pizazz Wedding Boutique
Brenda J. Davenport, who owns Pizazz started her business out of her home in January of 1990 designing brochures, and fliers for realtors and business owners throughout Maryland, Pennsylvania and Delaware. By 1994 she started developing her Bridal business and it was full steam ahead from then on. By 1997 her home looked like a bridal boutique, with many Wedding Albums and Accessories for the Bride & Groom to choose from and it was time to find just the right place to put all those gorgeous wedding accessories in a lovely retail setting.
Doors opened and closed quite a few times for the location of her store, but finally just as she was almost ready to give up, a store front became available right next to a very well known Beauty Salon, and in February 1999 she put a deposit down to hold the building. Her husband, Jerry helped her everyday to get the store ready for its opening on April 1, 1999 -- April Fools Day! And her Grand Opening was May 1 -- which turned out to be "May Day."
Pizazz! reflects its slogan, "A Perfect Beginning to a Perfect Celebration." It has the elegance of the Towson Boutiques, and the charm of a small town setting.
October 2004, Pizazz remodeled and bumped out the wall into the next building to make room for more Bridal gowns! Mothers, Maids, Flower Girls, Prom, Special Occasion gowns and Tea Length dresses, too! And plenty of room for large Bridal Parties, or Girlfriends Night Out Prom Shopping, to feel comfortable. She has a lovely Bridal Dressing Room, and three other dressing rooms available.
According to Brenda, CUSTOMER SERVICE IS "THE" MOST IMPORTANT part of ANY business.
First of all, EVERY CUSTOMER DESERVES IT, needs it and should have it.
Brenda takes the time to listen to you, always greets you with a smile, a bubbly attitude, and creates a pleasant atmosphere for you to shop. She does what ever it takes to make you happy and feel comfortable in making your decision. It is very very rare to ever have a problem, but if one does arise she handles it in a very professional manner, and in your best interest.
And when you leave her boutique, you feel like you have met another friend, because that is the way you are treated. The customers who she spends the most amount of time with, becomes her friend. After all, when you start with a wedding gown, get all of your accessories, your veil, tiara, jewelry, etc, do the bridesmaids, flowergirls and then mothers and grandmothers and sometimes even godmothers too, that is hours and hours spent with the same people. And many times they have actually started with all her school proms, and then remember Pizazz for their wedding. And then of course you have families who have d a u g h t e r s ! And it goes on and on. Special relationships build. When her customers are in the area, they drop in to say hi and talk for a minute or two, or will call to see how she is doing, receive Christmas Cards and lots of thank you 's. . . A n d t h a t m e a n s a l o t to her.
She ends her business with you with a hug and a kiss. Her business I S N O T just about the money. SHE THINKS OF Y O U R NEEDS.......PERIOD.
The funny thing is, PIZAZZ and Brenda, has customers coming from North Carolina, New Jersey and New York sometimes, Virginia, and D.C., the Eastern Shore, Pennsylvania, and Delaware a lot. Many people drive 3 hours or more just to come to her shop because she took the time to talk to them on the phone or called them back with the answers to their questions. It is amazing, but then, God is amazing because HE has directed those people to her for some reason. That is how she feels.
NORMAL BUSINESS HOURS? Brenda tries to meet the needs of all her clients. No hour is ever too early or too late. When you are unavailable to come for an appointment during normal business hours, Brenda will work around your schedule. Now how is that for customer service!
God has Blessed her with a sensitive heart, focusing on others, and treating everyone with the utmost respect .
The scripture that reflects her feeling is 1Peter 4: 10
"Each one should use whatever gift he has received to serve others,
faithfully administering God's Grace in its various forms."
Taken from the NIV--Life Application Study Bible.
Every piece of merchandise in Pizazz Wedding Boutique is chosen with:
Brenda strives to keep quality the highest standard. She has wonderful quality gowns in her boutique. She tried being everything to everybody, and realized . . . ooops, there goes quality! So you can depend on the designers she carries. From the invitations, to the wedding accessories and jewelry to the gowns themselves. Her prices are very reasonable and offers discounts so that when she starts with your gown, you can finish your shopping with her and not feel like you need to go anywhere else.